Refund & Cancellation Policy

1. Individual Cancellations

To secure full registration, payment in full is required at the time of registration. Registrants who have not completed payment are considered “enrolled” only and are not guaranteed participants and are not eligible for lodging, meals, programming, or property access.

All cancellation notices and refund requests must be submitted in writing prior to the start date of the event. Refunds are issued based on the following schedule:

2. Group Cancellations

For group bookings, cancellation terms are as follows:

• Within 90 days of arrival: All deposits and interim payments are forfeited and due immediately.
• 91–180 days before arrival: A maximum cancellation fee of $750 or the full non-refundable deposit (whichever is less) applies — unless a replacement group is confirmed and hosted.

Groups using self-registration are responsible for managing individual cancellations after the final submission date (typically 3 weeks before the event). Substitutions may be allowed if they do not affect lodging or meal planning. However, cancellation fees may still apply and are the responsibility of the group, especially if the final participant count falls below the guaranteed minimum.